Refund & Returns Policy

We want you to love what you buy. If something isn't right, here's how returns and refunds work.

Returns window

You have 30 days from delivery to request a return. Items must be unused, unopened and in their original packaging — for hygiene reasons we can't accept opened skincare, fragrance or personal-care products.

How to request a return

• Email support@nexapulse.com within 30 days of delivery with your order number and reason.
• We'll reply with a return address and instructions.
• Send the item back securely packed. Keep your postage proof.

Return shipping

You pay return postage unless the item is faulty, damaged or we sent the wrong product — then we cover it. We recommend tracked shipping for returns.

Refund timing

Once we receive and check your return, we refund to your original payment method within 5–10 business days. You'll get an email when it's issued. Original shipping isn't refunded unless the return is our fault.

Damaged or incorrect items

If your order arrives damaged or wrong, email us within 48 hours with a photo and your order number. We'll send a replacement or refund — your choice.

Change of mind

Unopened items can be returned within 30 days for a refund (not exchange). Sale or clearance items are final sale unless faulty.

Contact

Any return questions? Email support@nexapulse.com.